Terms & Conditions

Terms of Agreement

By accessing and using the Umrahpro website and Applications (iOS & Android), you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant that you possess the legal right and ability to enter into this Agreement and to use the website in accordance with all terms and conditions herein.

Modifications of Terms

Umrahpro tries to ensure that the information contained on the website is as accurate as possible. However, inaccuracies may arise from time to time. The website and/or any of its sister companies accept no responsibility for any errors in the information contained on the Umrahpro website.

The website contains information about the products and services Umrahpro and/or any third party is offering. This information and all other material on the website are provided in good faith. By using the website you agree and acknowledge that the website may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the website at any time without advance notice. Changed terms and conditions will become effective once posted on the website, and will not have any retrospective effect on existing contractual arrangements made through the website. You should read these terms and conditions every time you visit the website to ensure that you are aware of all the relevant terms and conditions. Accordingly, your continued access and use of the website after any change is deemed to be your acceptance of the modified terms and conditions.

Site Availability

While the website uses all reasonable endeavors to make the website and associated services available, the website cannot guarantee that they will operate continuously or without interruption.

Disclaimer of Warranties and Limitation of Liability

Umrahpro makes no representations or warranties, either expressed or implied, with respect to the website or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through the website is solely at your own risk. Umrahpro makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Umrahpro and/or its Licensors and/or Suppliers and/or its Service Providers responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the website whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages. This includes any information, products or services obtained through or any contract entered into via the website, but excludes carriage by air performed by airlines in respect of any ticket obtained using the booking engine provided on the website, which is subject to the conditions of carriage and applicable international conventions.

Acceptable Use

When using Umrahpro you declare and agree:

  • To use them solely to determine the availability of products and services offered on the website and to assist you to make legitimate reservations or transact business with us. You agree to use Umrahpro only for personal, non-commercial use.

If (Umrahpro) considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using the website, almosafer reserves the right to:

  • Warn you that you have breached these terms and conditions, and ask you to stop such conduct;

Copyright and Trademarks

All content of Umrahpro website is subject to copyright.

The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the website.

The website, sister companies names, and any other product or trade names of Umrahpro referenced to the website are our trademarks and/or registered trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Use of Credit Card


  • We accept all major credit cards and debit cards. You can make bookings on the website for passengers other than yourself.
We will make every effort to maintain confidentiality when securing an online payment. This covers the security of your credit card details and other personal information. All of your personal information is encrypted as it travels over the Internet.

Fraud Management

If your booking or account shows signs of fraud, abuse, or suspicious activity, Umrahpro may cancel any travel or service reservations associated with your name, email address, or account, and close any associated Umrahpro accounts. In addition, the website may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, the website reserves the right to take any necessary Criminal and/or Civil legal action and you may be liable for monetary losses to the website, including litigation costs and damages. To contest the cancelation of a booking or freezing or closure of an account, please contact Umrahpro Customer Care.

The website reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of umrahpro’s systems as well as its client’s interests are and remain, well-protected. Towards this end, Umrahpro may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If Umrahpro, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be authentic, enforceable or valid, then Umrahpro may cancel the said orders at any time up before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through Umrahpro.

Indemnity & Limitation of Liability

As a condition of use of the Umrahpro website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the website, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

In no event will the website be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will the website or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the site (including any and all materials) or any reference sites, or (iv) any other interactions with the website, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action.

Waiver

The failure of the website to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.

Any waiver of any provision of this Agreement will be effective only if in writing and signed by Umrahpro.

Link to Third-Party website

The website may contain links and pointers to internet sites maintained by third parties. The website does not operate or control in any respect any information, products or services on such third-party sites.

Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.

Grievance

if you are dissatisfied with any aspect of the website or if you have any grievances about any of the services provided by the website please contact us.

How to reach Umrahpro:

  • Email directly to info@umrahpro.com

Choice of Law and Jurisdiction

Your use of the website and the terms and conditions is subject to the laws of the the Kingdom of Saudi Arabia and you agree to submit to the exclusive jurisdiction of the courts of Saudi Arabia. Nevertheless, the website reserves the right to bring proceedings to the courts of the country of your location.

Hotels

Booking Conditions

By making a reservation on Umrahpro, you accept and agree to the booking conditions of the accommodation, including the cancellation and no-show policies, as well as any additional (delivery) terms and conditions that may apply to your reservation or during your stay, including services rendered and/or products offered by the accommodation (the delivery terms and conditions of an accommodation can be obtained with the relevant accommodation).

Right to Cancel

We reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed bookings) at our discretion and for whatever legal reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to:

  • Breach of Umrahpro’s Terms and Conditions
  • Accommodation closure
  • Incorrect rate
  • Force majeure events
  • Trade or economic sanctions
  • Embargoes, legal restrictions
  • Fraud or theft
  • Suspected criminal activity
  • Submission of misleading or erroneous information
  • Credit card problems
  • Inappropriate behavior
  • Threats or insults
In case a booking is rejected or cancelled by Umrahpro and a payment has already been made, you will receive a refund of the total booking value.

We also reserve the right to bar (or “blacklist”) users from the website, on a permanent or temporary basis, at our discretion. Any such blacklisted users must not attempt to use the website under any other name or through any other user.

In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider normal. The amount charged will be reimbursed in such cases. Whether to cancel or reject a booking for this reason is at Umrahpro’s discretion.

Prices and additional charges by accommodations

Display of prices

Please be aware that all the prices mentioned on our website are based on the dates and number of guests requested (unless indicated otherwise.) Umrahpro will typically display the rate inclusive of tax recovery and service charges (see below for more details) on the website, and display these additional tax recovery and service charges during the booking path.

The final amount a customer is requested to pay will be stated clearly before finalizing the booking. A detailed view of the payment will be shown before the booking is confirmed. Please verify every step of your reservation on the booking form.

What is included in the rate is displayed on the website (under the accommodation information section or prior to the final booking confirmation) and/or in the confirmation email/voucher.

The standard accommodation room reservations include single, double or triple occupancy. Extra beds will usually come with extra charges unless stated otherwise. Please be sure to notify the accommodation in advance if there are additional guests because the accommodation reserves the right to reject last-minute guests.

Insurance of any kind is not included in the rates.

Taxes collected directly at accommodation

Certain accommodations may charge an additional yet mandatory “resort fee” or occupancy tax (when applicable) for using certain services. This resort fee is collected directly from the guest and typically will not be included in the price offered on the website. However, it'll be mentioned in the provided accommodation description.

Taxability, the appropriate tax rate and the type of applicable taxes vary greatly by location, and can change without prior notice.

Consumption Fees

You may also be charged directly by the accommodation for energy surcharges, baggage handling fees, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees. The practice to add additional accommodation fees is outside Umrahpro’s control and occurs in certain markets (including the USA). Needless to say, optional incidental fees and personal consumption are almost never included, for example, parking charges, minibar charges, phone calls, room service, food & beverage, gala dinners, movie rentals, internet, etc. During certain high season periods, certain accommodations will add on a compulsory gala dinner (e.g. for New Year, Christmas, Chinese New Year, etc.). This might or might not be included in the room rate, but will be displayed on the booking form. Please check the “accommodation information”, “booking conditions”, “cancellation policy” or similar wording on the website.

Value Added Tax (VAT)

Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable from 1st January 2018, on selected products and services that can be purchased on our website, as per the KSA law. For more information, please visit our FAQs here

To view the Umrahpro tax certificate, please click here

Extra Terms and Policies

What does the total room price include?

The total room price includes the following:


  • The hotel room cost
  • Value Added Tax (VAT): 5% of room price
  • Municipality Tax ( Baldiya): 5% for 4 & 5 Stars hotels Or 2.5% for 3 Stars hotels and below.

How to know if your hotel is confirmed?

Once the customer booked a room and complete his payment, the customer will receive a confirmation number and an email confirmation include the following:

  • Booking Reference Number
  • Hotel Name and Address
  • Umrahpro Contacts details
You can also access all the bookings you have placed with us online through 'My Account' section accessible via our homepage. After log in, you can review your travel itinerary and print additional copies of your hotel voucher.

What if you need extra help or your have questions?

Please contact Umrahpro Team at +966560003117 or info@umrahpro.com , also click on the link

What is the check in and check out times?

Most hotels will allow check in at any time during the day (Usually after 2 PM), however, check out is usually restricted to a specific time ( usually at 12 Noon).

Please consult your hotel and check their check out policy.

However, for late check in please contact the hotel directly and inform them with the situation, because some hotels consider it as "No show".

What documents you need the day of arrival?

You will receive a confirmation email and voucher; print it and show it to the hotel receptionist to avoid any inconvenience. Some hotels ask for a valid credit card for any optional charges/fees.

How to reach the hotel?

Once your booking is complete, we will send the voucher that includes the hotel address, phone number and reference number. It is your responsibility to arrange travel to and from the hotel.

Hotels Policy

Early check-out

Some hotels might not agree to refund the rest of the amount for the unused nights due to high seasons or high demand. This policy also applies to no-shows, the hotel then decides the imposed fees and whether to deduct a partial amount or the whole amount.

Changing occupants names

some hotels accept changing occupants’ names while others don’t.

Amendment policy

In case a booking should be amended, the supplier might request paying fees for amending the booking, the amount of fees differ according to the service. If the client asked to change the room (from single to double) or to change the check-in time and date or any other note, customer service should be contacted. UmrahPro also recommends that when the client extends his stay, a new bill should be issued.

Cancellation and Refund Policy

The customer must cancel his reservation from the website by logging into his account and request to cancel the reservation or by contacting the call center.

The customer has the right to cancel the reservation for free within 24 hours from the time of booking and the refund will be returned to the customer within 72 working hours. Kindly note that the bank may delay the refund.

In the event that the customer requests to cancel the reservation after 24 hours of making the booking, the cancellation process and refund will be subject to the hotel's policy, restrictions and approval. (Usually, the customer is not entitled to claim refunds unless in extreme circumstances(

Room upgrade

The clients can upgrade the rooms they selected with UmrahPro and pay the difference in price before a certain period of time determined by the supplier. The ability to upgrade is subject to availability and the company doesn’t guarantee that the upgrade will happen upon arriving in the hotel.

Changing hotels

The supplier may have to cancel your reservation due to the hotel overbooking, technical issues with the system, or being under the government’s control to be used for Force Majeure events such as fires. In these cases, UmrahPro will do everything it can to provide accommodation in a hotel in the same class and location.

Complaints



  • UmrahPro always seeks the customers satisfaction and if the client had any complaint, UmrahPro will spare no effort to solve it.
  • The client must submit his complaint momentarily to the email info@umrahpro.com.
  • The complaint must be submitted by the authorized person, also the complaint should be attached with the booking reference number and supported by evidence and proof and all the data that concerns the complaint. Otherwise, the complaint will be disregarded.
  • UmrahPro has the right to refuse handling a complaint if it wasn’t supported by proof, and claim financial reimbursement.